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Dial 1 if you are frustrated by customer care helplines

Dial 1 if you are frustrated by customer care helplines

This post is dedicated to all of us who have dealt with customer care and helplines; and have been permanently traumatised by the experience. You, my friend, are not alone!!


There is much positivity and such thing

That can make my heart sing

A lot that I can accomplish and do,

Without much stress or ado;

But when I connect to customer care;

It is a truly traumatic affair.

To reason with the ubiquitous chat bot,

Is something that I simply cannot.

I first wait for ages,

For those computer generated messages

Then from the limited choices, I select

Naturally, I begin to expect,

A response,  prompt and correct.

But, this is a little much, I suspect

Gradually, my hope and anticipation,

Replaced by deep frustration,

I begin to type the detailed matter;

Hoping for it to be attended to later.

Just then, the friendly bot with a creative name,

Pops up and begins to enjoy the game;

Informs me , that my issue is resolved.

Good! Now that it has been disclosed,

Happiness makes my heart gush;

Excited , to check the working, I rush;

Technology is truly a marvel;

The solution is so novel

Alas, crushed is all hope,

And I am left to cope

The gadget is still in malfunction

I must return to the IVR and its instruction.

The support that the firm has supposed

Is  now, open and exposed

Just the thought makes me bawl

Is any helpline a help at all?

Why is all customer support a myth?

The ecxperiene,  like confronting a monolith.

I can no longer keep my counsel;

now ready to throw in the towel.

Can’t stop my thoughts from going beserk;

Wondering when the gadget shall finally work!







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